Return Policy

Refund Policy

Most of our items are eligible for our 30-day refund policy. If your product is faulty or damaged, you can contact us for a refund or item exchange within 30 days of receiving it. 

Please contact us to be given your Return Merchandise Authorization Number. Please write this on the shipping label. 

Please email: PHarmhand@PHluffiesPHarmstead.com with your refund claim.

* To be eligible for a return, your item must be unused and in the same condition you received it. * It must also be in the original packaging. 

* To complete your return, we require a receipt or proof of purchase.

* To be eligible, the item must be faulty or damaged. We do not accept refunds if you change your mind.

* To complete you return, we require photo proof of damage or defect.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

* Book with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Refunds (if applicable)

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 30 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at PHarmhand@PHluffiesPHarmstead.com.

Clearance items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need have a problem with your order send us an email at PHarmhand@PHluffiesPHarmstead.com